Terms of Business

TERMS AND CONDITIONS

The following “terms of business” are the terms and conditions on which www.daisyclean.co.uk sells services and products, there for anyone (private or commercial client) who intends to use our services must agree before booking. www.daisyclean.co.uk keeps the right to amend these terms and conditions at any time without prior notice. We recommend a review of  current terms and conditions to be carried out periodically.

General

  • “Contractor” means Daisyclean Ltd.
  • “Client” means the client to whom services and products are provided by the Contractor
  • Third Party Services” any service  supplied by a third party which is used from time to time
  • Third Party Conditions” any and all third party terms and conditions in respect of the use of Third Party Services
  •  “Contract” means the agreement between the Client and the Contractor to provide services or products described in the Contractor’s estimate or any other document or email issued by the Contractor.

Prices

  • All prices shown on this website are in GBP and exclude VAT unless otherwise stated.
  • All prices exclude parts / materials, waste disposal, congestion & parking charges (unless a parking permit for the duration of the visit is provided).
  • Minimum fee of £50.00 or Call out charge + one hour labor (whichever amount prevails)  applies for all one off services (Cleaning services, Property maintenance, Removals and clearance)
  • Hourly rate charges are billed in 15 minute intervals with a minimum charge of one hour labor + call out (Prices)
  • All fixed prices are estimate prices and additional charge may apply for removing and disposing bulk rubbish, personal belongings, pets’ hair,  water pick up after flood, stain treatment and scotch guard treatment of carpets, deep cleaning blinds, balconies, ovens, hobs, extractors, external windows and facade cleaning and any other service which has not been covered from the estimate specification in order to complete the job up to the required standard.
  • All fixed prices are based on
  • We reserve the right to amend any estimate or quote arranged over the phone, online or via email  if discrepancies are found when our team attend the job.
  • All prices quoted are based on the requests of the client, structure and layout of the building and condition and amount of work required at the time and date of the quotation.  All prices are subject to change if any of these factors may vary between the time of the quotation and completion of the work
  • Cancellation charge for missed appointments and late cancellations may apply – please see cancellation and missed appointments for more information.
  • Bank holiday visits are charged at weekend and evening rates.
  • All quotations are free of charge if we receive your approval or refusal within 14 days of the date the quote was issued. Otherwise an administration fee of £25.00 will be levied. You can inform us of your decision using contact us or call us on 02074762369, quoting your reference number.
  • www.daisyclean.co.uk keeps the rights to charge for providing quote at hourly rate if preparing a quote is not financially viable for us and there is considerable cost to prepare one.
  • Laptop or desktop repair will be performed based on your acceptance of our quotation. If you choose not to go ahead with the repair the £60.00 first hour fee will apply.
  • Unless agreed in writing in advance, there will be no deviation from  pricing structure and you will be charged for your visit at the rates indicated on our pricing page for the time period that your appointment falls upon

Book service

  • Confirmation email with work estimate  must be accepted, completed and returned to us asap to complete the booking.
  • The acceptance of the confirmation email with estimate, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.
  • If any Third Party Services are used as part of services or products provided, all third party terms and conditions apply in respect of the services provided by the third party.
  • To secure a booking we will ask for your credit or debit card details, but the card will be charged only in the event of a chargeable cancellation or missed appointment with the minimum fee (see Prices) or to collect any outstanding balance payable on a job.
  • Bookings and purchases made through our online shop are
  • Service appointments are booked in 2, 3 or 4 hours slots, depends on the scale and complexity of the work required and our trade person or team may arrive at any time within the  time slot. Although we strive to be on time all the time, sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. In this case we will contact you to re-schedule another appointment as soon as reasonably possible and convenient time.

Access and completion

  • The client must  provide appropriate access, electrical power, running water and toilet facilities where reasonably possible. Failure to do so may result in minimum cancellation fee  to be charged.
  •  In the event of an abortive call at a date and time that has been previously arranged by telephone or email and is detailed in the work order, a minimum cancellation fee will be incurred  to cover travel and time costs.  Also an abortive charge will be incurred if any of the following applies:
    • An access/entry has been refused  to our staff preventing them from completing the prearranged appointment for any of our services.
    • We are unable to access certain areas of the building and are requested to return at a different date and time to complete the service.
    • We are prevented from starting work at the prearranged time and requested to wait for longer than 30 minutes on site until areas become available or access granted.
    • A completion certificate will be issued at completion of every job to certify that the requested job has been carried out according to the specification and up to the standard.

Payment

  • Payment for all One off cervices (Cleaning services, Property maintenance, Removals and clearance) is required immediately on job completion unless otherwise agreed with the customer in writing.
  • Payment for jobs which has been quoted and accepted from the clients are paid according to the payment conditions in the quote. We may ask for deposit prior to start of work and the balance must be paid according to the terms in the quote.
  • We accept cash, cards (Visa, Visa Debit, Mastercard, Maestro and American Express). All credit card transactions are subject to 2.5%  ( American Express  5%) administration fee to cover bank merchant services charges which are imposed
  • We also accept payment by BACS transfer for settlement of an accounts or balances.

Delivery Charges

  • If we deliver spare parts or materials needed for any one off repair or service at the day of the appointment, we will charge for the delivery at the hourly rate.
  • If the part is collected and installed any other day, there is a fixed £30 delivery charge
  • The time to install the part is charged at hourly rate
  • In order to secure a booking we may ask for your credit or debit card details. In the event of a chargeable cancellation or missed appointment your card will be charged the current fee.
  • The information contained within this website is checked for accuracy however on occasions an error may occur. Daiscyclean Limited will not be liable for any errors to service descriptions or prices, however we will attempt to supply the service you require on a best endeavors basis.

Cancellation / Missed Appointments

  • If you need to reschedule appointment for one off or regular service, or to cancel one you need to contact us  as soon as possible. Cancellations made less than 24 hours before the appointment is due is considered chargeable cancellation and Minimum charge of £50.00 will be applied.
  • If you are not available to accommodate the trades person at the agreed appointment time we will charge you for one hours labor or minimum fee at the prevailing rate.
  • A minimum cancellation fee will occur if :
    • An access/entry has been refused  to our staff preventing them from completing the prearranged appointment for any of our services .
    • We are unable to access certain areas of the building and are requested to return at a different date and time to complete the service.
    • We are prevented from starting work at the prearranged time and requested to wait for longer than 30 minutes on site until areas become available or access granted.
  • Cancellation for contract services are according to the terms and conditions in the contract agreement.
  • Although we strive to be always on time and not to miss any appointment, in case we are unable to attend  appointment  we shall not be liable for any costs in result of this. We will do our best to rearrange

Termination of the contract

Daisyclean Limited will not tolerate any aggressive or abusive behavior,  racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people. We reserve the right to terminate the work immediately in this event. Neither Daisyclean  any of its affiliates or agents shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of our inability to complete the work specified or by invoking this clause.

Termination of Contract of regular domestic cleaning: Should  the client decides to work directly with the cleaner and terminate the contract with Daisyclean Ltd, he can do so by paying one –off termination fee  as follows: 3 hours weekly service , termination fee of  £120.00, 4h weekly service, termination fee  £150.00, 5h weekly , termination fee – £180.00, 6h weekly service , termination fee £210.00, 7h weekly service, termination fee £240, 8h weekly service, termination fee £260.00. All termination fees are subject to VAT.

Complaints and disputes

  • We are fully committed to provide an outstanding service to all our customers but in case you are not happy with any aspect of our services, and can’t resolve the problem with member of staff who is handling the job please contact us immediately. In most cases we will be able to resolve the issue at the spot.
  • A completion certificate will be issued at completion for every service to certify that the requested service has been carried out according to the specification and client’s satisfaction. We will ask the client  or his representative to sign it.
  • In case you are still not happy you have to send us a written complaint, and address it to our Customer services Department at 31 Thomas Cribb Mews, London, E6 5PD. Describe the reason for your complain,  including your work order N, estimate, and if any evidence to support your claim.
  • We will investigate and write back within 28 days from receiving your letter.
  • Written complaint must be raised not later than 24 hours from job completion. After that we will consider no claims.
  • All claims must follow the steps above, otherwise we will not  investigate it.

Notification of Account Changes

We should be notified for any changes in account information of our customers as soon as possible. You agree to notify us if your address, email address, telephone number, billing information changes.

  • The information contained within this site is checked for accuracy however on occasions an error may occur.  will not be liable for any errors to service descriptions or prices, however we will attempt to supply the service you require on the best possible basis.